Privacy Policy

Thank you for shopping with Mattress Warehouse TX. We take pride in the quality of our products and want to ensure a clear and transparent process for our customers. Please review our return policy regarding mattress purchases below:

1. Return Window

To be eligible for a return, you must initiate the process within 24 hours of delivery. Due to the nature of the product and logistical considerations, we cannot accept return requests made after this 24-hour period.

2. Eligibility Requirements

We strictly adhere to health and safety regulations. For a return to be accepted, the mattress must be:

• Unopened: The original factory packaging and seals must be completely intact.
• Unused: The mattress must not have been removed from its wrapping or slept on.

Please Note:

Any mattress that has been opened, unrolled, or used in any capacity is considered strictly ineligible for return or refund.

3. How to Initiate a Return

1. Contact Support: Email our customer service team or call our hotline immediately.
2. Verification: A representative will verify the delivery timestamp and condition.
3. Logistics: We will provide instructions on the pickup or drop-off procedure.

4. Inspection and Refunds

• Approved Returns: If confirmed unopened, a refund is processed to the original payment method.
• Rejected Returns: If opened or used, the return is rejected and item is sent back at your expense.

5. Contact Us

Contact our support team within 24 hours of receiving your order:

Email: info@Mattresswarehousetx.com
Phone: (512) 216-6957