Return & Exchange Policy

At Showplace Mattress & Furniture, we are committed to helping every customer find the right fit. We understand that comfort is personal, which is why we offer a flexible comfort exchange program while protecting the quality and integrity of our products.

Mattress Comfort Exchange

Every new mattress purchase includes one (1) complimentary comfort exchange during the mattress manufacturer’s eligible comfort-trial period.

Comfort-trial periods vary by manufacturer and range from 101 to 365 days. Eligibility and applicable deadlines are determined by the manufacturer of the mattress purchased.

Customers must sleep on the mattress for a minimum 30-day break-in period before requesting a comfort exchange.

After the break-in period, customers may exchange the mattress for another mattress of equal or greater value without an exchange or restocking fee. If the replacement mattress costs more, the customer is responsible for the price difference.

Customers requesting delivery of the replacement mattress or pickup of the exchanged mattress are responsible for the current delivery and pickup fees.

Additional Mattress Exchanges and Returns

After the complimentary comfort exchange has been used, the customer may choose one of the following options:

Option 1 — Final Return

The customer may return the mattress and receive a refund to the original payment method, subject to the following deductions:

  • A 20% restocking fee based on the mattress purchase price.
  • Any applicable pickup or delivery fees.
  • Original delivery fees are nonrefundable.

Option 2 — Second Comfort Exchange

The customer may complete one additional mattress exchange under the following conditions:

  • A 20% restocking fee will apply.
  • If the replacement mattress costs more, the customer must pay the price difference.
  • No refund or store credit will be issued if the replacement mattress costs less.
  • Current delivery and pickup fees will apply if those services are requested.
  • The second comfort exchange is final.

Mattress Size Exchanges

Exchanging a mattress for a different size is considered a size exchange and is subject to the following:

  • A 20% restocking fee based on the original mattress purchase price.
  • The customer must pay any increase in price.
  • No refund or store credit will be issued if the replacement mattress costs less.
  • Current delivery and pickup fees will apply if those services are requested.
  • Compatible foundations, adjustable bases, frames, protectors, sheets, and other accessories are not automatically included in a mattress size exchange.

Mattress Protector Recommendation

We highly recommend purchasing a mattress protector at the time of the original mattress purchase. Mattresses returned with stains, moisture damage, odors, abuse, or other unsanitary conditions may be rejected by the manufacturer and become ineligible for a comfort exchange or return.

Top-of-Bed Products

The following products may be returned only if they are unopened and remain in their original factory-sealed packaging:

  • Pillows
  • Mattress protectors
  • Mattress encasements
  • Sheets
  • Comforters
  • Bedding accessories

Approved returns of eligible top-of-bed products will receive store credit only. Opened or used top-of-bed products are final sale for sanitary reasons.

Bottom-of-Bed Products

The following products may be returned only if they are unopened, unassembled, unused, and in their original factory packaging:

  • Adjustable bases
  • Box springs
  • Foundations
  • Platform bases
  • Bed frames
  • Bunkie boards
  • Headboard and footboard sets
  • Bed slats

Once opened, assembled, installed, or used, these products are final sale and cannot be returned or exchanged unless they are determined to be defective under the manufacturer’s warranty.

Customers are responsible for transporting approved returns to the store. If pickup or delivery service is requested, the customer will be responsible for the current service fee.

Approved returns of eligible bottom-of-bed products will receive store credit only.

Furniture Exchange Policy

Furniture purchased through our showroom, online catalog, or special-order program is eligible for one (1) complimentary comfort or color exchange per furniture piece. The exchange must be requested within three (3) calendar days of delivery or customer pickup and is subject to product availability.

The furniture must be returned in clean, sanitary, and undamaged condition. The complimentary exchange does not cover damage, misuse, neglect, normal wear, or incorrect measurements of the customer’s space.

If the replacement furniture costs more, the customer must pay the price difference. No refund or store credit will be issued if the replacement furniture costs less.

Customers using our delivery service for the exchange are responsible for the current delivery and pickup fees. Customers may avoid these fees by returning the furniture to the showroom and transporting the replacement themselves, with prior approval.

Additional Furniture Exchanges

After the complimentary furniture exchange has been used:

  • One additional exchange may be permitted.
  • A 20% restocking fee will apply.
  • The customer must pay any increase in price.
  • No refund or store credit will be issued if the replacement costs less.
  • Current delivery and pickup fees will apply if those services are requested.
  • The second exchange is final.

Special Orders

Special-order, custom-order, and made-to-order merchandise cannot be canceled, returned, or exchanged once the order has been submitted to the manufacturer, except in cases of verified manufacturer defect or as otherwise required by law.

Floor Models and Clearance Merchandise

All floor models, display models, clearance merchandise, closeout items, discontinued products, and merchandise marked “As Is” are sold in their existing condition and are final sale.

These products are not eligible for:

  • Returns or refunds
  • Comfort or color exchanges
  • Size exchanges
  • Price adjustments

Customers are responsible for inspecting final-sale merchandise before accepting delivery or removing it from the store.

General Conditions

To remain eligible for any approved return or exchange:

  • The request must be made within the applicable eligibility period.
  • Original proof of purchase is required.
  • Merchandise must be clean, sanitary, and free from stains, odors, damage, or infestation.
  • Merchandise must not show evidence of abuse, misuse, neglect, or improper handling.
  • All manufacturer requirements must be satisfied.
  • All exchanges are subject to inspection and approval.
  • Delivery, pickup, assembly, and other service fees are nonrefundable.
  • Approved delivery and pickup services will be charged at the current rate.
  • Refunds will be issued to the original payment method, less all applicable restocking and service fees.
  • Processing times for refunds may vary depending on the customer’s bank or financing provider.
  • Manufacturer defects are handled separately under the applicable manufacturer’s warranty and are not considered comfort exchanges.